# Frequently asked questions

<details>

<summary>How do I Sign Up?</summary>

Please contact our team using the details available [here](/mogoplus-open-banking/faqs/contact-us.md). Our team is committed to responding promptly. You can expect to hear back from us within 1-2 business days.

</details>

<details>

<summary>When is a client able to retrieve the report for the data submitted to MOGOPLUS?</summary>

A client can collect the report for the data fed to MOGOPLUS once the processing is completed. Typically, MOGOPLUS will send a notification to the *configured URL* once the report is ready for collection. This notification indicates that the report has been successfully generated and is available for download.

</details>

<details>

<summary>Is a date required for each transaction in the request payload?</summary>

Yes, either of "valueDateTime", "executionDateTime" or "postingDateTime" is required against every transaction that is being sent to MOGOPLUS.

</details>

<details>

<summary>When multiple dates are associated with a transaction, which one will be considered?</summary>

The order of priority is postingDateTime > valueDateTime > executionDateTime. ie if the postingDateTime is available along with the other two dates, then the other two dates will be ignored. Similarly if only valueDateTime and executionDateTime are available, valueDateTime will be considered and the other date will be ignored.

</details>

<details>

<summary>What is the maximum data size allowed for a single request?</summary>

MOGOPLUS accepts a data size of 3MB for a single request.

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