FAQs

What are the charges based upon?

There are two components to the charge:

1. Subscription Fee:

   • This is a monthly fee based on the plan selected during purchase.

   • The amount remains constant each month, regardless of usage.

2. Usage Fee:

   • This fee is based on the number of transactions submitted for processing.

   • Transactions are charged in units of 500.

   • Calculation method: a. 1-500 transactions = 1 unit b. 501-1000 transactions = 2 units c. 1001-1500 transactions = 3 units, and so on.

Examples:

• If you submit 400 transactions, you are charged for 1 unit.

• If you submit 1450 transactions, you are charged for 3 units.

Note: The usage fee is calculated based on the number of transactions submitted at one time, not the total transactions over a month.

For detailed pricing information, please refer to our pricing page or contact our sales team.

What are the supported file formats to upload transactions data?

Currently, only CSV files can be uploaded.

What is the maximum size of a csv file that can be uploaded?

The maximum allowable size for a CSV file upload is 1MB.

How many transactions/records can a CSV file contain at most?

If you are uploading a single CSV file, it can contain up to 10,000 transactions. If multiple CSV files are uploaded, the total number of transactions across all files should not exceed 10,000.

Do you have an API?

We will be making an API available very soon. Please come back to this page for updates. Please reach out to us from here if you want to chat about a use-case.

Whom do I contact if I have further questions?

Send us a message by clicking on the link here.