# FAQs

### What are the charges based upon?

There are two components to the charge:

1. Subscription Fee:
   * This is a monthly fee based on the plan selected during purchase.
   * The amount remains constant each month, regardless of usage.
2. Usage Fee:
   * This fee is based on the number of transactions submitted for processing.
   * Transactions are charged in units of 500.
   * Calculation method: a. 1-500 transactions = 1 unit b. 501-1000 transactions = 2 units c. 1001-1500 transactions = 3 units, and so on.

Examples:

* If you submit 400 transactions, you are charged for 1 unit.
* If you submit 1450 transactions, you are charged for 3 units.

Note: The usage fee is calculated based on the number of transactions submitted at one time, not the total transactions over a month.

For detailed pricing information, please refer to our pricing page or contact our sales team.

### How does the billing process work?

For example, if you are using the GoCat product (plan) for 10 days, and start to submitting **10 applications** per day from day 1 (where each application contains less than 500 transactions, i.e., each transaction is considered as 1 unit), you will be charged approximately **USD 383.33**.

This amount includes:

* **Subscription Fee**: \~**183.3 USD** pro rata for 10 days
  * Given a 30 day month, the subscription fee amount is calculated as 10 × 550 / 30 = 183.3 (where subscription fee is USD 550 per month)
* **Usage Fee**: **200 USD** for 100 Applications
  * Since all Applications have less than 500 transactions, the usage fee amount is calculated as 10 days × 10 Applications × 1 unit per Application × 2 USD per unit = 200 USD
* **Total Charge**: **183.3 + 200 = \~383 USD**

### What are the supported file formats to upload transactions data?

Currently, only CSV files can be uploaded.

### In which formats are the reports provided?

We offer reports in both JSON and PDF formats

### What is the maximum size of a csv file that can be uploaded?

The maximum allowable size for a CSV file upload is 1MB.

### How many transactions/records can a CSV file contain at most?

If you are uploading a single CSV file, it can contain up to 10,000 transactions. If multiple CSV files are uploaded, the total number of transactions across all files should not exceed 10,000.

### Do you have an API?

Yes. More information regarding our api's can be found [here](https://app.gitbook.com/o/J0iCRxlJszWQHKhKuLrW/s/LHww7AqoydMJJa34LxkC/~/changes/32/api-reference)

### Whom do I contact if I have further questions?

Send us a message by clicking on the link [here](/mogoplus/troubleshooting-and-support/publish-your-docs.md).


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